1. Welcome to Xgody!

Thank you for visiting Xgody! Most of visitors are the first time visit Xgody. This is a new Website, but you will find out how funny here you will feel.  Xgody is a new website, but we are trying our best to give our visitors the best service and goods without restriction of border. You are about to embark on a wonderful journey to discover the coolest electronics in the world.

The owner of Xgody is Shen Zhen Xin Sheng Shang Technology Company. The Company is found in 2009 and major on eBay business 6 years. We established this website and created Xgody brand is for serving our clients more professionally and we also want to give more and more people excellent service and good items. As Top-Merchant Seller on eBay, our team has over 50 persons and the average age is only 25. This young team has 5 years of cross-border E-Commerce service experience. Our clients are from more than 40 countries. Client’s satisfaction is our aspiration.

OK, go on. Enjoy the time on Xgody!

2. Why buy from Xgody?

Xgody operating team has 6 years eBay seller experience. We highly obey eBay seller standard. We request our operating team give the clients excellent service just like we are selling on ebay. We know what buyer needs and what buyer is worrying. We will provide what you need and get rid of what you are worrying, make sure you will have wonderful shopping experience with us.

Xgody’s owner has 5 years experience in electronics and home & garden business. We have good product, good shipping way, and good customs support and most important is the good culture.

3. What is Xgody Guarantee and return policy?

Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!

Most items are covered by a 14 days money back and 60 day free defective replacement warranty and 180 day repair warranty. 

14 days money back means that if the item has quality problem since you received it within 14 days, you can return the fault item and demand money back or replacement service.

60 days free defective replacement warranty means if the product has quality problem after 14 days since you receive it but within 60 days, you can return fault item for a new replacement.

180 days repair warranty means if the product has quality problem after 60 days since you receive it but within 180 days, you can send the fault item to our assigned address for free repair service.

Note:

 If you need return the fault item, please contact us customer support team first. Our customs support email is support@xgody.com, for urgent issue you can call +(86) 130 4890 7387.

All damage that made by man is not covered within this warranty policy. If you damaged the item accidently by man, we will also help you to fix them, but you need pay for the repair cost.

     

4. What is Xgody’s working time?

We work 6 days every week from Monday to Saturday. The working time is from 8:30 to 18:00 in Beijing time zone GMT+8. We also get rest on vacation like New Year, Sprint Festival etc. All orders will be processed and sent out within 1 – 2 working days, and all emails will be reply within 1 – 2 working days. If you have any urgent issue, you can call our hotline + (86) 755 33130271. If there is nobody answers the phone, that means we are not in working time, please write email to support@xgody.com. Thank you!

5. What is Xgody’s privacy and security policy?

By accessing and using Xgody.com you accept and agree to the terms of services below.  The terms of services may change at any time without advanced notice but any and all changes will only be prospective, never retroactive.

Personal information collected by Xgody.com through customer submittal or browser cookies is only used for customer contact, customer identification, order fulfillment, and website personalization. No personal information, including but not limited to, name, address, email, order history, will ever be shared, rented, or sold.

Xgody.com is tested daily by McAfee SECURE for vulnerabilities.  All personal information is stored on encrypted secure computers only accessible by designated personnel for official purposes.

All payment processing is handled directly by PayPal through 128-bit encrypted secure websites.  The customer’s payment information is never given to xgody.com. 

Optional personal information submitted for credit card verification is stored on encrypted secure computers only accessible by designated personnel.  This information will only be used in the event of fraud. It will never be rented, shared, or sold.